"I asked her a question, and she reminded me I'd asked her before, but it was okay, because 'old people; like me are forgetful. Then she kept calling me ma'am, and I asked her not to, but THAT was wrong, because she was told that that was right, and I was makin' her feel bad for doing what she was taught, and also, it's dumb that I don't mind bein' called Dame but don't like ma'am because don't you know they ain't just the same fuckin' thing..." A frustrated growl.