We train specific admins on how to update their sites because the content management system is complex. And then we only offer support to those trained users.
Rando secretary is bungling through the site and calling us for help, and I tell her we can't assist her, we need to talk to the person they had trained.
"But (YOUR COWORKER) was helping me! Give me your NAME and I want to speak to someone else! How dare you not help me, etc"
...my coworker didn't want the confrontation of sticking to our policy and now I have to clean this up.